Do your shirts and other apparel shrink much?

All of our shirts are made of 100% Pre Shrunk Cotton having undergone a shrinking process during manufacture so that further shrinkage will not occur.

What metals do you use to make your Jewelry?

All of our Jewelry is made from Nickel Free .925 Sterling Silver. Sterling silver is defined as a metal alloy (blend) containing at least 92.5% silver. The most common sterling alloy is 92.5% silver and 7.5% copper. Tarnish-resistant Argentium™ sterling silver is 1.2% germanium, 6.3% copper and 92.5% silver. Fine silver, sometimes stamped “.999”, is 99.9% pure silver, which means it is softer and more malleable than sterling. Sterling components and jewelry made in the USA are often stamped “sterling.” Goods made for international trade are often marked “925” indicating the 92.5% fineness. “Coin” silver is used in some countries and could be marked “900” or “800” depending on fineness.

Many of your Statues and Plaques are labeled that they are made of “Cold Cast Bronze”. Is this real Bronze? What exactly is Cold Cast Bronze?

Cold-cast bronze, also known as bonded bronze, is a mixture of resin and bronze powder. Sculptures made of cold-cast bronze are created by pouring the resin/bronze mixture directly into a mold. This method of creating sculptures bypasses the lengthy lost wax casting process and is, therefore, an inexpensive alternative to hot-cast bronze.

Are your statues and plaques suitable for outdoor use?

Yes all of our pieces are made from high quality resin products and are specially treated, so they can be used for outdoor use.

Some of your art prints say they are “Giclee”. What does this mean?

The Definition : Giclee (zhee-klay) – The French word “Giclee” is a feminine noun that means a spray or a spurt of liquid. The word may have been derived from the French verb “gicler” meaning “to squirt”. In giclee printing, no screen or other mechanical devices are used and therefore there is no visible dot screen pattern. The image has all the tonalities and hues of the original painting.

How will you ship my order?

Retail orders worldwide will ship via US Priority Postal Service (with tracking) unless otherwise requested by customer. FedEx Express, UPS and other express delivery services are available for nominal fees.

Wholesale orders within the Continental US will ship via Fedex Ground. Wholesale orders outside of the US will ship UPS Air.

When will I receive my order?

In stock orders shall be shipped within ten (5) business days of order receipt unless otherwise instructed. Contact customer service with any questions about your shipment or its handling, including questions about custom orders.

What happens is my order is out of stock or on backorder?

While we make every effort to stock all styles and items offered, this effort is subject to the stock conditions of our suppliers and availability of raw materials. In the event that we are unable to satisfy an order immediately due to out-of-stock conditions, we will make every attempt to ship as soon as possible. Shipping time frames are approximate and cannot be guaranteed. Back-orders will ship automatically and customers can contact customer service at any time to obtain the estimated ship date of a back-ordered item.

How does my product purchase benefit Clan MacFarlane?

Although all sales are processed by Royal Publishing, all proceeds benefit the International Clan MacFarlane Society, Inc.  The money raised from product sales benefits programs such as the Clan MacFarlane Society Annual Scholarship, world-wide tent sponsorship at Highland games & festivals and other projects dedicated to the Clan MacFarlane’s heritage preservation goals.  In addition, product proceeds also help fund Society advertisements in Scottish publications produced around the world.  Our aim is to expanding clan membership and raise awareness of our society and goals.