Thank you for shopping at MacFarlane.org. If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned for exchange within 7 days of receipt of the product if the product is defective or damaged.

All of our shipments are insured and we will claim the loss with insurance on your behalf.

To be eligible for a return, please make sure that:

1. The product was received in the last 7 days
2. The product is defective or damaged in shipping.

Our shippers, and insurance providers do not cover theft. Please be careful to provide a secure shipping location when ordering as we cannot be held responsible for theft after delivery.

Products that do not meet these criteria will not be considered for return.

Please contact us before you return the product:

By phone number: +1 (626) 335-8069

By email: info@macfarlane.org

By visiting this page on our website: https://www.macfarlane.org/contact-clan-macfarlane/

We will provide further information as to whether to return the product to our office or to hold it for the shipper to pick up from your location.

Shipping charges

Original shipping charges incurred in connection with the return of a product are non-refundable.

We are happy to cover shipping costs to replace a damaged or defective product.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +1 (626) 335-8069

By email: info@macfarlane.org

By visiting this page on our website: https://www.macfarlane.org/contact-clan-macfarlane/